Terms of Service
Effective Date: May 1, 2026
1. Acceptance of Terms
By accessing or using the Jollof Haus website, mobile experience, or any of our services — including online ordering, reservations, catering inquiries, and loyalty programs — you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our services. These Terms apply to all visitors, customers, and registered account holders. Jollof Haus LLC reserves the right to update these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
2. Use of Our Services
You agree to use our website and services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws. You may not: • Use our services to engage in any fraudulent, deceptive, or harmful activity • Attempt to gain unauthorized access to our systems, accounts, or data • Submit false, misleading, or inaccurate information during ordering or account registration • Interfere with the proper operation of our website or services • Reproduce, duplicate, or resell any portion of our services without written permission We reserve the right to suspend or terminate access to our services for any user who violates these Terms.
3. Online Ordering
When you place an order through our website or ordering system, you agree to the following: Accuracy of Information: You are responsible for providing accurate contact, delivery, and payment information. Jollof Haus is not responsible for errors resulting from incorrect information submitted at checkout. Order Confirmation: An order confirmation sent to your email constitutes acknowledgment of your order, not a guarantee of fulfillment. In rare cases, items may be unavailable or orders may be cancelled due to operational circumstances. You will be notified promptly and a refund will be issued if applicable. Pricing: Menu prices are subject to change without notice. The price displayed at checkout is the price you will be charged. Preparation Times: Estimated preparation and pickup/delivery times are approximate and may vary based on order volume, kitchen capacity, and other factors. Modifications & Cancellations: Once an order has been accepted by our kitchen, modifications or cancellations may not be possible. Contact us as soon as possible at info@jollofhauz.com if you need to make changes.
4. Payments
All payments are processed securely through Square, a PCI-compliant payment processor. By providing your payment information, you authorize Jollof Haus to charge the total amount shown at checkout, including applicable taxes and fees. Jollof Haus does not store your full credit card information on our servers. All payment data is handled by Square in accordance with their security standards. If a payment is declined, your order will not be processed. Please verify your payment information and try again, or contact your bank for assistance.
5. Refunds & Cancellations
We want every Jollof Haus experience to be exceptional. If you are unsatisfied with your order, please contact us within 24 hours of receipt. Refunds may be issued at our discretion in the following circumstances: • The wrong items were prepared or delivered • The order was significantly delayed beyond our communicated estimate • The order was cancelled by Jollof Haus due to availability or operational issues Refunds are processed back to the original payment method and may take 3–5 business days to appear depending on your financial institution. We do not issue refunds for personal preference, change of mind after preparation has begun, or issues not reported within 24 hours of the order.
6. Reservations
Reservations submitted through our website are requests and are subject to availability. A confirmation from our team is required to guarantee your reservation. We ask that you notify us at least 2 hours in advance if you need to cancel or modify a reservation. Repeated no-shows may result in restrictions on future reservation requests. For large parties of 10 or more, please contact us directly via our catering inquiry form or by email.
7. Catering Services
Catering inquiries submitted through our website are not confirmed bookings. A formal catering agreement, deposit, and written confirmation from Jollof Haus are required to secure your event date and services. Catering deposits are non-refundable unless the event is cancelled by Jollof Haus. Final guest counts, menu selections, and logistics must be confirmed no later than 72 hours before the event. Jollof Haus reserves the right to decline catering requests at our discretion.
8. Jollof Rewards Loyalty Program
Participation in the Jollof Rewards program is subject to the following: • Points are earned on eligible purchases and may be redeemed for rewards as described in the program terms • Points have no cash value and are non-transferable • Jollof Haus reserves the right to modify, suspend, or discontinue the loyalty program at any time with reasonable notice • Fraudulent point accumulation or redemption will result in account suspension • Points expire after 12 months of account inactivity
9. Intellectual Property
All content on the Jollof Haus website — including text, images, logos, menu designs, graphics, and code — is the property of Jollof Haus LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without prior written permission from Jollof Haus LLC.
10. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Jollof Haus does not warrant that: • The website will be uninterrupted, error-free, or free of viruses • The information provided is complete, accurate, or current • Any defects or errors will be corrected To the fullest extent permitted by law, Jollof Haus disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Jollof Haus LLC and its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of data, revenue, or goodwill. Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to Jollof Haus in the 30 days preceding the claim.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Collin County, Texas.
13. Contact Us
For questions, concerns, or notices related to these Terms of Service, please contact: Jollof Haus LLC Email: info@jollofhauz.com Allen, Texas